FAQ's

What is Unlocked.Me?

• What is Unlocked.Me?

Unlocked.Me Student Account

• What is the Unlocked.Me Student Account?
• What do I get with the Unlocked.Me Student Account?
• Something went wrong with my redemption – who do I contact to resolve the issue?

Potential

• What's Potential about?
• Do I need a Nedbank account to use Potential?
• Do I need to register to use Potential?
• What is My Hustle all about?
• How do I access other entrepreneurs like me on this site?

Money

• What's Money about?
• Do I need to be a Nedbank client only to use Money?
• Do I need to be registered to use Money?
• What's Bank?
• What's Save about?
• What's Credit about?

Nedbank ID

• What is Nedbank ID?
• How to get the Nedbank ID price?

Login

• How safe are my personal details?
• What is a cookie?
• Can I sign up with a social profile?
• What if I forget my password?

Product

• Are all the products offered by Unlocked.Me authentic?
• Are the product images displayed on Unlocked.Me an accurate representation of the product?
• Are my purchases under warranty?

Order

• How do I order?
• Where can I find my Wishlist?
• How do I track my order?
• Did my purchase go through?
• Can I change or edit my order?
• Can I order by phone?

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Payment

• How do I pay for my products?
• Are payments to Unlocked.Me secured?
• What is MasterCard SecureCode®, Verified by Visa and PayD?
• Can I use a foreign credit card to pay?
• When does Unlocked.Me charge my card?
• Why is my credit card payment not going through?

Delivery

• Do you deliver internationally?
• Is delivery free of charge?
• Can I collect my order myself?
• How long does delivery of my order take?
• No one is available to accept my delivery. What do I do?
• What are your delivery times?

See all 11 articles

Service

• How do I contact you?
• What are your hours of operation?

Cancellations

• How do I cancel my paid order?
• Why was my order cancelled?

Returns

• I accidentally returned an item that was not purchased from Unlocked.Me. What should I do?
• How do I log a return?
• Can I return a product/s?

Refunds

• How long will my refund take?
• If I paid for my order (in part or full) with Greenbacks, will I be refunded my Greenbacks?
• Can I get a cash refund for returns?

Account

• I'm not getting my Unlocked.Me emails, what’s going on?
• How do I change my email settings or unsubscribe?
• How do I change my contact details?

Sizing

• I have found a product I wish to purchase but I cannot select my size?
• Do you have a size chart for me to refer to?